Telecommunications Support Agent

13 hours ago


Kuwait City, Al Asimah Zain Full time

Job Overview:

Zain Kuwait is seeking a Telecommunications Support Agent to provide world-class customer support and resolve technical issues efficiently. This role requires excellent communication and problem-solving skills, as well as a strong ability to work under pressure.

Your Key Responsibilities:

  1. Answering and resolving customer inquiries via phone.
  2. Identifying and troubleshooting technical issues.
  3. Collaborating with internal teams to resolve complex problems.
  4. Providing product and service information to customers.
  5. Ensuring seamless customer experiences.

Requirements:

  1. High School Diploma or equivalent required.
  2. 0-3 years experience in a related field.
  3. Excellent communication and problem-solving skills.
  4. Strong analytical skills.
  5. Proficiency in MS Office.
  6. Bilingualism preferred.


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