Boutique Manager
4 days ago
Located in the heart of the Place Vendme, the Maison Chaumet is a key player in the luxury goods market and has been the epitome of excellence in Parisian jewellery since its founding in 1780. Thanks to its exceptional savoir-faire passed down from one generation to the next, Chaumets history has always been entwined with the history of France. At present, it is undergoing a substantial transformation to put it firmly in keeping with modern times. The Maison Chaumet is taking up a new place in a global repositioning context with a very considerable increase in sales.
As the Boutique Manager , your role will consist of optimizing the boutiques commercial performance and its profitability by coordinating your team in a constant concern for representing our Maison. Reporting to the Retail Director, you will have the opportunity to contribute to the Maisons project by carrying out the following missions:
Developing the boutiques sales attaining commercial targets:
- Driving the business and the team, setting the individual targets, monitoring the results and constantly exchanging feedback
- Building up existing customer loyalty and developing a new clientele via specific activities in and out of the store
- Coach the team and lead by example in all aspects of client relations, both in the store or via communication media (phone, email, whatsapp, etc)
- Leverage on a thorough knowledge of the different collections and promote them to the team, managing special orders and repairs in compliance with company procedures.
- Work in parallel both on the high jewelry collections and on the access, adapting the commercial actions accordingly
- Motivating the staff by creating a real team spirit, coordinating their activity, animate daily meetings
- Be the first point of entry for all HR related matters regarding the team
- Managing the team in coordination with HR and Retail Director: recruiting and integrating new members of staff, assessing performance, managing any disciplinary process
- Act as a major stakeholder in the safety and security of the store, pointing out to the company management any potential risk
- Analysis of the boutiques KPIs, making annual action plans for developing the boutiques business and drawing up reports on the subject
- Knowledge of competition and update on major trends
- Ensuring the boutiques visual identity (visual merchandising, display, grooming, etc.), oversee the correct functioning of IT tools (especially till-related)
- Be in charge of protecting and monitoring the company Stock
- Promoting the boutique on an everyday level both internally and externally, champion the Maisons image both with external and internal counterparts
- Actively work to attract VIP and organize events both to drive commercial results and to increase the companys visibility
- At least 7 years experience in Retail with a first experience in managing a team.
- Leadership, the capacity to coach and develop teams.
- Results-oriented, business-driven, energetic, positive, can demonstrate a real entrepreneurial mindset.
- Integrity and exemplarity on the Maison and Store procedures and processes.
- Natural leader with good interpersonal competences and empathy.
- Autonomous with good analytical and organizational skills.
- Excellent communicator, able to develop a network.
- Location: Salhyia Kuwait.
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