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Reservation & Ticketing Agent
1 month ago
Job Summary
Perform all tasks related to reservations, fare calculations, ticket issuance, and pre-flight tickets.
Job Responsibilities- Make reservations and respond promptly and efficiently to all incoming telephone inquiries.
- Calculate fares and issue tickets.
- Send pre-paid tickets, advise, and act on incoming PTAs.
- Calculate refunds.
- Issue tickets and handle cash transactions.
- Assist passengers at the ticket desk and resolve their issues.
- Keep manuals up-to-date.
- Make hotel bookings and arrange car hires upon customer requests.
- Ensure that set monthly and annual targets are met.
- Calculate and check ADM's.
- Respond to trade support desk inquiries, answer travel agent calls, perform pre-flight checks, and maintain flight manifest files.
- Minimum 3 years of experience in Reservations & Ticketing.
- IATA certification, Diploma in Travel, GDS systems knowledge, Basic Fares and Ticketing knowledge, Airline courses.
- Proficiency in PC, Internet, and web-based tools.
- Good communication skills.
- Proficiency in English; Arabic speaking skills are an advantage.
High School / Diploma or Bachelor's Degree.
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