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Highly Organized Reservations Coordinator
2 weeks ago
Skillful Reservations Expert
This role is perfect for an individual with a strong passion for delivering exceptional customer service and ensuring seamless guest experiences.
About the JobWe are seeking a highly organized and detail-oriented Reservation Agent to join our team. As a key member of our front desk, you will be responsible for handling all reservations call center functions, including taking reservations, making outbound calls, and communicating with guests via email and website chat.
To excel in this role, you will need excellent communication and interpersonal skills, as well as a high level of computer literacy and knowledge of reservation systems like Micros Opera.
Key Responsibilities- Reservation Management: Process reservations, cancellations, and amendments efficiently while maintaining accurate records and updating reservation logbooks regularly.
- Guest Communication: Respond to guest inquiries and resolve issues promptly, providing prompt responses to requests and evaluating reservation logbooks to provide daily updates.
- Degree: A degree in Hospitality or a related field is required.
- Communication Skills: Excellent communication and interpersonal skills are essential for success in this role.
- Technical Skills: High level of computer literacy and knowledge of reservation systems are necessary.
- Problem-Solving: Ability to work in a fast-paced environment and resolve customer complaints in a professional manner.
