Team Leader- IT Operations
6 days ago
Position: Team Leader- IT Operations & Monitoring
Group: Information Technology
Primary Job Purpose
The Team Leader- IT Operations & Monitoring supervises day-to-day activities supporting the operation systems and equipment in liaison with business users and other IT departments.
Job Roles & Responsibilities:
Strategy, Planning and ManagementLay down effective plan(s) to achieve the strategic imperatives of the unit/division.
Operations, Review and ReportingUnderstandingMaintain updated knowledge of rules, regulations, and standards in the field and related matters of interest to the department.
FieldworkCollect and maintain an inventory of onsite and off-site backup media, software releases, and software documentation ready for retrieval and utilization by business users upon request.
Review and MonitoringSupervise daily monitoring, reporting, and maintenance of operating systems and equipment (servers, systems, ATMs, networks) by reviewing staff activities, adjusting priorities, and re-scheduling work to meet operational demands.
ReportingReview the periodic reports to assess portfolio quality, business volumes generated, and recorded earnings to ensure accuracy and timely delivery.
Stakeholder ManagementInternal Interactions- Participate in the various cross-functional committees/teams for multiple purposes to achieve optimal service efficiency.
- Provide training/coaching to business regarding amendments related to procedures/documentation as required.
- Perform system and hardware upgrades from a physical security and data entry perspective in liaison with business users and other IT departments.
Bachelor's degree or equivalent in a related field.
ExperienceMinimum 5 years of experience required.
Language(s) knownEnglish (Proficient)
Arabic (Proficient)
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