Team Leader- IT Operations

6 days ago


Kuwait City, Al Asimah Burgan Bank Full time

Position: Team Leader- IT Operations & Monitoring

Group: Information Technology

Primary Job Purpose

The Team Leader- IT Operations & Monitoring supervises day-to-day activities supporting the operation systems and equipment in liaison with business users and other IT departments.

Job Roles & Responsibilities:

Strategy, Planning and Management

Lay down effective plan(s) to achieve the strategic imperatives of the unit/division.

Operations, Review and ReportingUnderstanding

Maintain updated knowledge of rules, regulations, and standards in the field and related matters of interest to the department.

Fieldwork

Collect and maintain an inventory of onsite and off-site backup media, software releases, and software documentation ready for retrieval and utilization by business users upon request.

Review and Monitoring

Supervise daily monitoring, reporting, and maintenance of operating systems and equipment (servers, systems, ATMs, networks) by reviewing staff activities, adjusting priorities, and re-scheduling work to meet operational demands.

Reporting

Review the periodic reports to assess portfolio quality, business volumes generated, and recorded earnings to ensure accuracy and timely delivery.

Stakeholder ManagementInternal Interactions
  • Participate in the various cross-functional committees/teams for multiple purposes to achieve optimal service efficiency.
  • Provide training/coaching to business regarding amendments related to procedures/documentation as required.
  • Perform system and hardware upgrades from a physical security and data entry perspective in liaison with business users and other IT departments.
Job SpecificationsEducational Qualification(s)

Bachelor's degree or equivalent in a related field.

Experience

Minimum 5 years of experience required.

Language(s) known

English (Proficient)
Arabic (Proficient)


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