Officer – Client Accounts Department

3 weeks ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Company Description

First Securities Brokerage Company S.A.K is one of the pioneering brokerage firms in Kuwait, having been granted a license to operate in the Kuwait Stock Exchange. Founded on October 19, 1985, the company started with a paid-up capital of KD 500,000 which has since increased to KD 12,100,000. First Securities Brokerage Company continues to innovate in providing advanced brokerage services.

Job Description:

We are seeking a meticulous and client-focused Client Accounts Officer to join our dynamic team. In this role, you will ensure seamless account management, deliver exceptional client service, and collaborate across departments to maintain operational excellence.

Key Responsibilities:

  • Handle the process of opening new client accounts efficiently.
  • Monitor and oversee client accounts and financial transactions.
  • Responding to customer queries and providing them with timely, accurate, and professional support.
  • Update customer data using internal systems with daily data received from Kuwait clearing company.
  • Coordinate with department heads and teams to respond to customer inquiries and resolve pending transactions.
  • Ensure continuous client satisfaction through proactive service and follow-up.
  • Liaise internally with other departments.
  • Communicate externally with clients, Boursa Kuwait, and relevant stakeholders.
  • Perform any additional duties assigned by the direct manager.

Requirements:

Qualifications:

  • Bachelor's degree in a relevant field.
  • Completion of advanced training programs in the client service or brokerage companies.

Experience:

  • Minimum of 4 years of professional experience in the financial servicies industry or a similar role.
  • Proficient in both Arabic and English.

Skills:

  • Exceptional attention to detail and data accuracy.
  • Strong interpersonal, communication, and negotiation abilities.
  • Ability to multitask, problem-solve, and perform under pressure.
  • Organizational agility and a client-first mindset.
    • Join our team and be part of a collaborative team where your expertise drives client trust and operational success. We offer a competitive environment focused on growth and excellence.
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