Institutional Client Account Manager

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Institutional Client Account Manager

Apply locations Kuwait City, Kuwait time type Full time posted on Posted 7 Days Ago job requisition id 862426

At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals.

Come join us in delivering better outcomes for our clients around the world

Institutional Client Service EMEA is a front-office, regional service platform that provides onboarding and post-sale services to our institutional clients while acting as the clients' advocate within Franklin Templeton. We are looking for an Institutional Client Services Manager to join our team in our new representative office in Kuwait.

Working as part of the client coverage team, this role will support our institutional Sales team based in Dubai in providing ongoing administrative and servicing assistance relating to client investments and other operational client support to ensure high-quality service experience for our clients and long-term retention of assets and fee revenue for our business.

The role involves working with colleagues globally in relation to client reporting, conducting market studies, organizing client review meetings with portfolio managers, developing and delivering client training programs, coordinating client due diligence events, and addressing any ad-hoc client requests.

What qualifications, skills and experience would help someone to be successful?

• Minimum 5 years of client service or related experience in a client contact capacity in the Financial Services Industry working with institutional clientele, products, servicing needs, and information standards.
• Strong communication skills, with an ability to communicate with people on all levels in and outside the company with enthusiasm.
• Fluency in English and Arabic is critical for this position.
• Ideally Kuwaiti national.
• Strong focus on prioritization and attention to detail.
• Able to resolve client challenges and ensure a positive experience.
• Ability to multitask while working both independently and in a fast-paced, team-focused environment.
• Productively use industry standard and business software applications and research tools (e.g. Word, Excel, Outlook, and Powerpoint).

Experience our welcoming culture and reach your professional and personal potential

Building teams with diverse skills, backgrounds, and experiences has always been important to us. Cultivating an inclusive culture where employees feel safe to share their voices is not only beneficial for our people, but also drives innovation and enables us to deliver better client outcomes.

We want our employees to be at their best. By joining us, you will connect with a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle.

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for.

About Us

At Franklin Templeton, we embrace individual differences and value perspectives brought by global diversity. And, although we are all different, we have one thing in common: we are dedicated to what we do.

Come, join us, and help us shape the future of the global asset management industry

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