System Specialist

12 hours ago

Kuwait Alghanim INDUSTRIES Full time 100,000 - 120,000 per year

Date: 23 Nov 2025

Location:

KW

Company:

Alghanim Industries

Long Description Job Summary

The System Specialist is responsible for leading the intractions with customers at the earliest stages of solutions development.

Job Responsibilities

  • Leading Analyst team and engineers to meet company set KPI's
  • Working with the customers in the area of software support to present solutions to resolve operational problems.
  • Interfacing with customers; engineers and sales team to identify customer requirements in relation to printing solutions.
  • Establishing steps for implementation.
  • Testing the operability of suggested system to deliver customer expectation.
  • Attending Pre-sales customer calls with the Sales Account Manager.
  • Leading the implementation and installation of sold printing solutions and ensure customer application migrations are done smoothly.
  • Escalating field technical issues to the Service Manager for proper resolving, if required.
  • Maintaining, upgrading, enhancing of provided solutions and systems.
  • Building expertise in Xerox Solutions by conducting periodical trainings & E-Learning .
  • Handling the communications with Xerox Solution Vendor Support.

Candidate Requirements

Qualifications

  • Bachelor's Degree in Engineering.
  • PMP is an advantage.

Experience

  • 7 to 9 years of experience in Pre-Post Solutions.
  • Previous experience in Xerox is a remarkable advantage.

Other Skills and Competencies

  • Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
  • Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.
  • Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
  • Teamwork: Able to work well with others in order to get the job done.
  • Listening Skills: Listening to workers, teammates, end user, and management is crucial to an engineer's job.
  • Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.

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