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Service Specialist

2 weeks ago

Kuwait Alghanim INDUSTRIES Full time 8,000 - 12,000 per year

Date: 7 Oct 2025

Location:

KW

Company:

Alghanim Industries

Long Description Job Summary

The Specialist is responsible for keeping the relationships with the key customers by partnering with and ensuring the long-term success.

Job Responsibilities

  • Developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders.
  • Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of service and solutions according to customer needs.
  • Operating as the lead point-of-contact for any and all matters specific to your customers.
  • Building and maintaining strong, long-lasting, customer relationships
  • Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
  • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecasting and tracking key account metrics.
  • Identifying and growing opportunities within territory and collaborating with Sales Teams to ensure growth attainment.
  • Assisting with high-severity requests and issuing escalations as needed.

Candidate Requirements

  • Bachelor's Degree in Engineering.
  • 5 to 7 years of experience in direct Sales activities
  • Working in the same field is a must.
  • Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
  • Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.
  • Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
  • Teamwork: Able to work well with others in order to get the job done.
  • Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.
  • Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.

Education