Guest Service Agent

4 days ago

Al Ahmadi, Al Aḩmadī, Kuwait Holsitic International Full time 9,000 - 12,000 per year
  • Greet and welcome guests with a warm, friendly demeanor to create an inviting atmosphere.
  • Efficiently manage check-in and check-out processes, ensuring accuracy in guest information and billing.
  • Handle guest inquiries and provide information about hotel services, local attractions, and transportation options.
  • Resolve guest complaints and issues promptly, demonstrating strong problem-solving skills and empathy.
Desired Candidate Profile
  • Opera or PMS system experience is mandatory
  • A minimum of a high school diploma or equivalent; a degree in hospitality management is preferred.
  • At least 2-3 years of experience in a customer service role, preferably in the hospitality industry.
  • Certification in hospitality or customer service (e.g., Certified Guest Service Professional) is a plus.
  • Experience in a multicultural environment; familiarity with international guests is highly valued.

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