Operations Supervisor

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

Senior Operations Manager Job Description

The role of a Senior Operations Manager is to oversee the daily operations across installation and maintenance departments. This involves managing teams, developing standard operating procedures, and ensuring compliance with specifications and safety standards.

Key Responsibilities:

  • Manage daily operations across installation and maintenance departments.
  • Develop and implement standard operating procedures (SOPs) for construction and service processes.
  • Coordinate with Sales, Procurement, Finance, and HR to ensure readiness and proper resource allocation.
  • Plan and schedule installations of swimming pools, jacuzzis, saunas, and water features.
  • Review and approve installation documents, including BOQs and technical submittals.
  • Supervise on-site execution, ensuring compliance with specifications and safety standards.
  • Conduct site audits for quality assurance in waterproofing, MEP, tiling, and control systems.
  • Oversee preventive maintenance and emergency repair operations.
  • Ensure service team compliance with maintenance protocols and water treatment standards.
  • Monitor client issue response times and ensure effective complaint resolution.
  • Manage chemical and spare parts inventory with storekeepers.
  • Track Annual Service Contract performance and renewals.
  • Supervise water quality testing and equipment balancing procedures.
  • Lead and manage cross-functional teams including engineers, technicians, and supervisors.
  • Approve rosters, leave schedules, and manage overtime planning.
  • Identify training needs and oversee staff skill development.
  • Set and monitor departmental KPIs, analyzing performance to drive improvements.
  • Implement automation tools for better operational tracking and control.
  • Maintain direct communication with clients, addressing issues and participating in site reviews.
  • Support sales efforts by contributing technical and logistical insights during tender evaluations.

Requirements:

  • Bachelor's degree in Mechanical, Civil, or Electrical Engineering; MBA is an advantage.
  • 15 years of experience in operations within swimming pool or MEP (Mechanical, Electrical, and Plumbing) sectors.
  • Expertise in swimming pool systems, including filtration, dosing, heaters, and waterproofing.
  • Proficiency in Microsoft Office, ERP platforms, and scheduling tools like Primavera or MS Project.
  • Strong leadership, analytical, and communication skills.
  • Possession of a valid driving license and willingness to conduct regular site visits.

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