Technical Support Specialist

1 week ago


Kuwait City, Al Asimah United Business Group General Trading & Contracting Co WLL Full time

United Business Group WLL is a Kuwait-based leader in IT infrastructure management and technical support services. We leverage our expertise and current technology assets to meet the ever-changing demands of our customers through cost-effective IT solutions.

The successful candidate will be responsible for providing technical support, computer maintenance, troubleshooting, computer repair, and working with various operating systems on-site. This is a hands-on role that requires excellent problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  1. Hardware Support: Provide technical support and maintenance for computer hardware, software, and peripherals, including installation, configuration, and upgrading of systems and software.
  2. Troubleshooting and Repair: Troubleshoot and repair hardware and software issues including diagnosing and resolving complex technical problems.
  3. Maintenance and Diagnostics: Conduct routine maintenance and diagnostic tests on equipment to ensure optimal performance and minimise downtime.
  4. Collaboration and Communication: Collaborate with other teams, including IT, operations, and management, to resolve technical issues and implement new technologies.
Requirements:
  • Education: University degree or diploma in Computer Science, Electronics, or a related field.
  • Experience: 5-7 years of experience in hardware or software support and service.
  • Hardware Knowledge: Hands-on experience with hardware from major vendors, including HP, Dell, and IBM.
  • Software Skills: Familiarity with Microsoft Project and Microsoft Visio (added benefit).
  • Communication: Good understanding of Microsoft Office and Office 365 deployment.


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