Store Director Lead

1 day ago


Kuwait City, Al Asimah Chalhoub Group Full time

Job Description:

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  • Develop and nurture a customer-centric culture across all departments, ensuring their alignment with and support of store operations.
  • Drive business growth within the assigned region, actively impacting KPIs and financial objectives.
  • Lead and develop a high-performing team, promoting continuous growth on retail excellence and operations.
  • Work closely with the HR department to identify, attract, and onboard top-tier professionals who align with our client-centric vision.
  • Implement coaching activities to foster team growth and development while promoting internal career paths that leverage the talents and diversity within our people.
  • Oversee and enhance store operational efficiency, optimizing processes and ensuring a seamless customer experience.
  • Collaborate closely with the Merchandising Department to identify and implement the optimal product strategy for your areas of responsibility.
  • Implement and manage effective CRM strategies to build and maintain long-lasting customer relationships.
  • Support directors with local PR events in collaboration with the Regional Marketing Team.
  • Ensure all retail operations adhere to legal and company regulations.
  • Define monthly sales targets for each store while ensuring that the individual targets assigned by store managers to sales associates are both qualitatively and appropriately challenging.
  • Develop and manage the retail budget effectively, optimizing resource allocation for maximum impact.
  • Guarantee financial results of the store through effective management of turnover, stock, and personnel costs.
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About Us:

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  • We are a company that values innovation, creativity, and entrepreneurship.
  • We strive to create a workplace culture that is dynamic, supportive, and inclusive.
  • We believe in investing in our people and providing them with opportunities for growth and development.

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