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Store manager

1 month ago

Kuwait City, Al Asimah Alghanim Industries Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Store Manager takes overall responsibility for the running of the store, ensuring that every customer has a great experience and receives a great cup of coffee. Job Responsibilities Lead store team in all aspects of delivering the best coffee experience to every guest, all the time Take overall responsibility for delivering brand standards at all times by ensuring that the store is opened/ closed & operated in line with all Costa & company standards, policies and procedures Ensure that all relevant COSTA check, standards, food and health and safety checks are completed Take overall responsibility for managing the stock and order systems for food and consumables whilst delivering the budgeted margins/profit Ensure all Company policies and procedures are followed to maintain cash & stock in a secure manner Communicate all key information to the store team in the most effective way using the most appropriate media including Team Meetings and Shift Briefings Deal with and resolve customer complaints Ensure all marketing updates and new POS are implemented and maintained effectively Execute all aspects of "Right Person, Right Time"Train, coach and develop the team to ensure that they deliver brand standards and a great customer experience Complete team member one to ones, coffee chats etc. Analyze and act upon financial/ performance data to ensure the store is run in the most efficient and profitable manner Take initiative to develop store sales & involve in local store marketing Perform all tasks as defined in the Barista and Barista Maestro's Job Descriptions Deliver annual budget & KPIs for the store Candidate Requirements Understanding of Key Performance Measures Enthusiasm to execute outstanding customer service Ability to lead a team through motivation and engagement Communicate confidently to all with flexible approach Willing to learn Reliable/Committed – Delivery of shifts Shows initiative Worked in customer facing environment/hospitality industry
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