
Director of Operations
2 days ago
As the Operations Director, you will be responsible for setting up, launching, and scaling the brand's operations. You will oversee supply chain, logistics, store openings, compliance, and day-to-day operations, ensuring efficiency and profitability. This role requires a strategic leader with hands-on experience in launching and managing multi-unit F&B/QSR/restaurant operations, particularly within the sweet/dessert industry.
Responsibilities
1. Pre-Opening & Launch Strategy
- Develop and execute an end-to-end launch plan for the brand, including site selection, fit-out, and operational readiness.
- Oversee licensing, compliance, and regulatory approvals for opening multiple locations.
- Build and lead a high-performing operations team, including store managers, supply chain specialists, and support staff.
- Collaborate with marketing and branding teams to ensure a seamless market entry strategy.
2. Supply Chain & Logistics
- Establish and manage supplier relationships for raw materials, packaging, and inventory procurement.
- Develop a robust supply chain strategy, ensuring cost efficiency and on-time stock availability.
- Set up import and distribution channels for sourced products while ensuring quality and compliance with local regulations.
3. Restaurant Operations & Performance Management
- Develop and implement operational SOPs, ensuring consistency across locations.
- Oversee daily restaurant operations, including kitchen management, quality control, customer service, and cost management.
- Monitor KPIs (e.g., sales performance, operational efficiency, customer satisfaction) and drive continuous improvement.
- Implement training programs for staff to maintain operational excellence and brand standards.
- Develop and manage budgets, forecasting, and P&L for each location.
- Optimize labor and operational costs to maximize profitability.
- Identify and implement cost-saving initiatives across the supply chain and restaurant operations.
4. Growth & Expansion
- Develop a scalable operational model for future store openings.
- Identify key franchise or company-owned growth opportunities in the market.
- Maintain strong industry knowledge to adapt to trends, customer preferences, and competitive landscapes.
Qualifications
- 10+ years of experience in restaurant operations, F&B, or QSR chains (sweet/dessert industry is a plus).
- Proven track record in launching and scaling restaurants, including pre-opening strategy.
- Strong supply chain, procurement, and logistics management experience.
- Expertise in managing multi-unit operations, P&L, and performance optimization.
- Experience working with international brands and adapting them to new markets.
- Strong leadership skills with experience in hiring, training, and managing teams.
- Knowledge of import/export regulations, compliance, and food safety standards.
- Excellent communication and stakeholder management skills.
Director
Employment typeFull-time
Job functionBusiness Development, Distribution, and Supply Chain
IndustriesFood and Beverage Services and Food and Beverage Manufacturing
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