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Front Office Associate
2 weeks ago
We're looking for a Guest Services Professional to join our team.
About the JobThis is an exciting opportunity to work in a fast-paced environment, delivering exceptional guest experiences and ensuring seamless arrival and departure processes.
You will be responsible for maintaining a positive attitude, even in challenging situations, and providing daily reports for departments according to standard procedures.
The ideal candidate will have excellent communication skills, fluency in Arabic & English, and a minimum of 1 year of front office experience.
Key Responsibilities:- Maintain a high level of professionalism and courtesy when interacting with guests.
- Verify accuracy of guest credit, billing, and financial transactions.
- Respond promptly to telephone calls and maintain observation over guests and property to minimize security alerts.
- Report maintenance issues and ensure resolution.
- Collaborate with teams to ensure guest satisfaction.
- Excellent communication skills
- Fluent in Arabic & English, additional languages an advantage
- Minimum 1 year of front office experience, preferably in a similar quality hotel
- Friendly, outgoing behavior, able to support operations
- Proactive, resourceful, and able to work independently
- Strong decision-making abilities and ability to work long hours
As a valued member of our team, you'll enjoy a range of benefits, including opportunities for career growth and development, exclusive recognition, and a deep sense of purpose in creating lasting, memorable experiences.
OthersHospitality is a work of heart; become a part of our team and make a difference in the lives of our guests.
