Retail Executive Leader

12 hours ago


Kuwait City, Al Asimah Chalhoub Group Full time

About Us

At Chalhoub Group, we strive to push the boundaries of luxury retail and create unforgettable experiences for our customers.

We are a leading partner and creator of luxury experiences in the Middle East, with a portfolio of owned brands and international luxury brands across various categories.

Our mission is to inspire, exhilarate, and delight our customers through innovative retail strategies and exceptional customer service.

Job Summary

We are seeking a highly motivated and experienced Retail Executive Leader to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing a high-performing team, and ensuring seamless customer experiences across all departments.

Key Responsibilities

  • Develop and nurture a customer-centric culture across all departments, ensuring alignment with store operations
  • Drive business growth within the assigned region, actively impacting KPIs and financial objectives
  • Lead and develop a high-performing team, promoting continuous growth on retail excellence and operations
  • Work closely with the HR department to identify, attract, and onboard top-tier professionals who align with our client-centric vision
  • Implement coaching activities to foster team growth and development while promoting internal career paths
  • Oversee and enhance store operational efficiency, optimizing processes and ensuring a seamless customer experience
  • Collaborate closely with the Merchandising Department to identify and implement the optimal product strategy
  • Implement and manage effective CRM strategies to build and maintain long-lasting customer relationships
  • Support directors with local PR events in collaboration with the Regional Marketing Team
  • Evaluate and ensure all retail operations adhere to legal and company regulations
  • Define monthly sales targets for each store, ensuring they are appropriately challenging
  • Develop and manage the retail budget effectively
  • Guarantee financial results of the store through effective management of turnover, stock, and personnel costs
  • Continuously assess market trends, competitor activities, and customer preferences
  • Travel to different stores, supporting store managers and directors on their action plans

Requirements

  • Experience managing a network of stores within a premium Retail Fashion brand as an Area or Retail Manager
  • Proven ability to drive Retail and Product KPIs
  • Experience managing large teams with the ability to influence and drive results
  • Strong understanding of P&L and ability to make decisions to drive profitability
  • Collaborative and Omnichannel mindset, with ability to set guidelines and drive process efficiency

What We Offer

With us, you will turn your aspirations into reality. We offer enriching experiences, learning and development opportunities, diverse career paths, competitive benefits, and a supportive work environment.

We recognize the value that you bring, and we strive to provide a workplace that promotes inclusion, diversity, and equal opportunity for all employees.



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