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Area Service Delivery Manager

1 month ago

Kuwait City, Al Asimah Energy Jobline Full time
Job Summary

As a Service Delivery Manager for Drilling Fluids, you will be responsible for managing the service delivery for an assigned area and portfolio of products and services. This includes ensuring that Baker Hughes maximizes its short and long-term revenue, profit, and cash collection opportunity by enabling flawless execution, on-time delivery, contract adherence, and cash collection for the assigned jobs.

Key Responsibilities
  • Managing North Gulf operations for DCF (Kuwait, Qatar, Turkey, Iraq)
  • Leading a Cross Country Team of Direct and Dotted Line Reports
  • Turning around the Business Performance in terms of Revenue OI
  • Managing Key Customer Relationships (KOC, QE, TPAO)
  • Driving HSE Culture improvement
  • Billing & Collections Performance improvement
  • Identifying and developing talents within the team
  • Ensuring all activities are carried out according to our non-negotiables and our cultural pillars
  • Collaborating with sales/comms teams as well as direct interaction with customers for the assigned area to understand the activity forecast (volume and complexity)
  • Ensuring flawless execution and on-time delivery by assigning appropriate resources in line with volume and complexity of forecasted activity and by developing Quality plans in line with our job cycle process
  • Ensuring that the team fully understands the contracts/quotes for their assigned job portfolio to ensure we harvest our contracts and collect what we are owed
  • Overseeing the budget and P/L for the area of responsibility
  • Developing team in line with competency and training programs for their respective positions as well as future career plans

Requirements
  • Bachelor's degree in Engineering from an accredited university or college
  • 10-15 years experience in Oil & Gas industry and Drilling & Completion Fluids Operations
  • Strong Financial Acumen
  • Knowledge of chemicals utilized in Oil & Gas industry
  • Excellent leadership, strong interpersonal, influencing and planning skills
  • Strong oral and written communication skills
  • Strong problem-solving skills
  • Knowledge of function and operation of specialized drilling fluids testing equipment

What We Offer
  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and programs
  • Tailored financial programs
  • Additional elected or voluntary benefits