
Desk Operations Coordinator
15 hours ago
This position will be physically located in Kuwait to support LOGCAP. The incumbent will perform all Desk Operations functions for the PMO, including dispatching initial responses to accidents or incidents, providing emergency notifications according to the notification matrix provided by the USG, and plotting recording responses to accidents and incidents.
Responsibilities- Record incidents and offenses occurring in a 24-hour period in the Computer Aided Dispatch System (CAD) and all applicable DA Forms, FM forms, IAW AR 190-40, AR 190-45, or at the direction of the Provost Marshal.
- Prepare and submit complete reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions as outlined in general and special orders.
- Answer emergency and non-emergency phone calls via landline, VoIP, Whatsapp or cell phone process, prioritize and document in the Computer Aided Dispatch System (CAD).
- Provide emergency notifications IAW notification matrix provided by the USG and ESD Notification matrix.
- Monitor communication channels with Law enforcement and dispatch appropriate response during emergencies.
- Prepare and submit SMS Alert text messages, when applicable.
- Maintain up-to-date knowledge of radio transmission, broadcasting, control and operation of telecommunication systems.
- Safeguard evidence until turned over to the PMO Evidence Custodian using DA Form 4137, Evidence/Property Custody Document, which shall be filed for all evidence being held.
- Operate the Army Law Enforcement Reporting and Tracking System (ALERTS) and the Emergency Reporting System (ERS).
- Monitor fire alarm system equipment, IDS, Closed-Circuit Television Systems (CCTV), intrusion detection, vehicle tracking and coordinates for patrol, fire, or EMS response upon activation.
- Provide disposition of lost and found property by recording, processing, and returning property to owners, or properly disposing of unclaimed property per AR 190-45 and ASG-KU Policy.
- Complete official police reports on the results of investigations conducted.
- Will be cross-trained as Emergency Services Dispatchers.
- Perform all other duties and assignments as required or as directed.
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