
Healthcare IT Operations Manager
2 days ago
We believe that a diverse and inclusive team is essential to driving innovation and success. Our team is made up of talented individuals who share our passion for delivering exceptional healthcare services.
Key ResponsibilitiesThe successful candidate will be responsible for the following key responsibilities:
- Manage IT service operations, including incident, problem, and change management.
- Configure and maintain ITSM platforms (BMC Remedy, ServiceNow, Cisco Finesse).
- Monitor and ensure compliance with SLAs, KPIs, and ITIL best practices.
- Work closely with IT teams to improve service workflows and automation.
- Generate reports and analytics on service performance and improvements.
- Provide training and documentation for ITSM tools and processes.
- Assist in ISO 20000 & 27001 & SDI compliance efforts.
Requirements:
- Bachelor's degree in IT, Computer Science, or related field.
- Certifications: ITIL v4 (Mandatory), BMC Remedy/ServiceNow (Preferred).
- Experience: 5 + years in IT service management or IT support.
- Strong knowledge of ITSM tools, service workflows, and automation.
- API & Automation Skills: REST APIs, RPA, cloud-based automation.
- Strong database knowledge (SQL, NoSQL) for data handling.
- Experience with Git, CI/CD, and DevOps tools is a plus.
- Excellent troubleshooting and analytical skills.
- Strong communication skills and ability to work in a team environment.
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