Healthcare Service Coordinator

10 hours ago


Kuwait City, Al Asimah Inaya Medical Center Full time
About the Role:

Inaya Medical Center seeks an experienced Patient Experience Lead to develop and implement strategies to improve patient satisfaction and loyalty. The ideal candidate will have a strong background in customer service, leadership, and healthcare operations.

Main Responsibilities:
  • Patient Satisfaction:
  • Develop and implement strategies to improve patient satisfaction and loyalty.
  • Manage patient feedback and concerns in a timely and professional manner.
  • Collaborate with the medical team to ensure efficient and effective patient care.
  • Leadership & Development:
  • Lead a team of customer service representatives to ensure exceptional patient care.
  • Provide coaching and feedback to team members to ensure they meet high standards.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Operations Management:
  • Streamline front-desk workflows to optimize efficiency.
  • Develop and implement processes to improve patient registration, insurance verification, and billing support.
  • Monitor and analyze data to identify areas for improvement.
  • Skills & Qualifications:
  • Bachelor's degree in Business Administration, Healthcare Management, or a related field preferred.
  • 2-5 years in customer service, preferably in a medical or healthcare setting.
  • Strong leadership and team management abilities.
  • Excellent communication and problem-solving skills.
  • Proficiency in medical software and scheduling systems.


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