Healthcare Supervisor

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

**Job Summary:**

We are seeking a highly skilled Healthcare Supervisor to oversee the daily operations of our medical center's front desk and patient support services. This role ensures exceptional patient care by leading a team of customer service representatives, streamlining processes, and maintaining a welcoming environment.

**Key Responsibilities:

  • Supervise and support the customer service team to deliver high-quality patient care.
  • Address patient concerns, complaints, and inquiries in a professional manner.
  • Ensure a courteous and efficient front-desk experience for all patients and visitors.
  • Monitor and enhance patient satisfaction through feedback-driven improvements.

**Team Supervision & Training:

  • Train, mentor, and evaluate customer service representatives to maintain high standards.
  • Schedule shifts and manage team performance to ensure seamless operations.
  • Conduct regular team meetings to communicate updates, policies, and best practices.

**Operational Management:

  • Oversee appointment scheduling to optimize efficiency.
  • Ensure accurate patient registration, insurance verification, and billing support.
  • Monitor front-desk workflows and suggest improvements for efficiency.
  • Collaborate with medical and administrative teams for smooth coordination.

**Compliance & Reporting:

  • Ensure compliance with healthcare regulations and confidentiality policies.
  • Maintain records of patient feedback, complaints, and service improvements.
  • Prepare reports on customer service performance and recommend improvements.

**Qualifications & Skills:

  • Bachelor's degree in Business Administration or Healthcare Management preferred.
  • 2-5 years of customer service experience, preferably in a medical setting.
  • Strong leadership and team management abilities.
  • Excellent communication and problem-solving skills.
  • Proficiency in medical software and scheduling systems.
  • Ability to multitask in a fast-paced healthcare environment.
  • Strong attention to detail and patient-focused mindset.


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