
Healthcare Supervisor
1 day ago
**Job Summary:**
We are seeking a highly skilled Healthcare Supervisor to oversee the daily operations of our medical center's front desk and patient support services. This role ensures exceptional patient care by leading a team of customer service representatives, streamlining processes, and maintaining a welcoming environment.
**Key Responsibilities:
- Supervise and support the customer service team to deliver high-quality patient care.
- Address patient concerns, complaints, and inquiries in a professional manner.
- Ensure a courteous and efficient front-desk experience for all patients and visitors.
- Monitor and enhance patient satisfaction through feedback-driven improvements.
**Team Supervision & Training:
- Train, mentor, and evaluate customer service representatives to maintain high standards.
- Schedule shifts and manage team performance to ensure seamless operations.
- Conduct regular team meetings to communicate updates, policies, and best practices.
**Operational Management:
- Oversee appointment scheduling to optimize efficiency.
- Ensure accurate patient registration, insurance verification, and billing support.
- Monitor front-desk workflows and suggest improvements for efficiency.
- Collaborate with medical and administrative teams for smooth coordination.
**Compliance & Reporting:
- Ensure compliance with healthcare regulations and confidentiality policies.
- Maintain records of patient feedback, complaints, and service improvements.
- Prepare reports on customer service performance and recommend improvements.
**Qualifications & Skills:
- Bachelor's degree in Business Administration or Healthcare Management preferred.
- 2-5 years of customer service experience, preferably in a medical setting.
- Strong leadership and team management abilities.
- Excellent communication and problem-solving skills.
- Proficiency in medical software and scheduling systems.
- Ability to multitask in a fast-paced healthcare environment.
- Strong attention to detail and patient-focused mindset.
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