Customer Service Specialist
1 week ago
Key Responsibilities:
- Build and maintain strong relationships with key clients, addressing their concerns, resolving issues, and ensuring their satisfaction.
- Continuously assess client needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
- Manage file creation and all services associated with freight forwarding and logistics.
- Assist with account start-up. Liaise with sales to ensure required documentation/information needed for the SOP are provided.
- Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
- Assist clients in their day-to-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
- Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
- Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
- Liaise with internal Network and external Partner Agents in order to guarantee the best possible service assistance.
- Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
- Network with Operations colleagues to ensure proper support is given in case of workflow overload.
Requirements:
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Client Service.
- Freight Forwarding experience is mandatory.
Skills and Qualifications:
- Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding Industry.
- Agile Skills - Ability to prioritize multiple tasks to meet various deadlines.
- Computer Skills - Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint).
- Analytical Skills - Strong analytical skills including ability to analyze numbers and attention to detail.
- Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.
- Languages - You speak and write fluent English – additional languages are a bonus, but not a must.
Benefits:
- Seniority level: Associate
- Employment type: Full-time
- Job function: Administrative and Client Service
- Industries: International Trade and Development and Transportation, Logistics, Supply Chain and Storage
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