Enterprise Customer Experience Specialist

2 weeks ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

stc Kuwait is actively recruiting for the role of Enterprise Customer Experience Specialist. In this role, you will be responsible for ensuring that stc enterprise customers are content with the services they are receiving by assisting in the activities related to customer service functionality and effectiveness.

Roles And Responsibilities

In this role, you will be responsible, but not limited to the following:

  • Assist the Customer Experience Senior Manager to provide expert direction and guidance on customer experience activities.
  • Collaborate with the leadership team to drive brand loyalty and sales by presenting an outstanding store environment.
  • Ensure timely placement of products and services delivered by stc.
  • Participate in regional work-through sessions and sharing learning outcomes within the retail teams.
  • Map merchandising flow and partner with stakeholders to implement product merchandising, decision support, marketing and promotional strategies.
  • Assist the Customer Experience team in the delivery of world-class customer service by leveraging effective sales techniques and merchandising standards.
  • Maintain performance management records and ensuring fairness and consistency of approach and administration.
  • Promote innovation within the customer experience team to improve operational effectiveness and uncover new sales generation opportunities.
  • Launch and evaluate new programs and initiatives that impact business performance.

To qualify for this role, you must meet the below minimum requirements:
  • Bachelor's degree
  • Fluent in English and Arabic
  • A minimum of two years of experience.

Primary Location

Kuwait-stc Head Office

Job

Specialist

Organization

80 CEO Office

Schedule

Regular

Shift

Standard

Job Type

Full-time

Job Level

Day Job

Job Posting

Jun 22, 2025, 9:23:36 AM
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