Automotive Customer Service Representative

2 weeks ago


Kuwait City, Al Asimah beBeeCustomer Full time
Job Title:

Customer Service Specialist

Job Description:
  • Meet and greet customers in a professional manner to understand their vehicle concerns.
  • Ensure thorough understanding of customer issues by listening attentively and asking questions.
  • Communicate detailed information on service options, pricing, and timelines effectively.

Service Scheduling:

  • Schedule appointments for vehicle service, maintenance, and repairs accurately.
  • Coordinate with the service team to ensure timely completion of work orders efficiently.
  • Keep customers informed about the progress of their vehicles.

Technical Knowledge:

  • Possess strong knowledge of Mercedes-Benz vehicles' features, maintenance requirements, and repair procedures.
  • Collaborate with technicians to diagnose vehicle issues accurately.
  • Explain technical information to customers in an understandable manner.

Documentation and Record-Keeping:

  • Maintain accurate service records, including customer information, service history, and vehicle details.
  • Prepare invoices and explain charges to customers clearly.
  • Process warranty claims and paperwork efficiently.

Customer Satisfaction:

  • Ensure high levels of customer satisfaction by addressing concerns promptly and professionally.
  • Follow up with customers after service to gather feedback.

Education:

  • Bachelor's Degree in Engineering (Any)

Experience:

  • Years of Experience: 2 - 3 Years
  • Field of Experience: Customer Service preferably in an Automotive Industry

Skills:

  • Exceptional communication and interpersonal skills.
  • Strong technical knowledge of Mercedes-Benz vehicles.
  • Proficient in computer software and systems for scheduling and record-keeping.
  • Excellent problem-solving and decision-making abilities.
  • Customer-focused with a commitment to providing a superior customer experience.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Strong sales and negotiation skills.
  • Detail-oriented and organized with a high level of accuracy.
  • Familiarity with Mercedes-Benz warranty and service policies is a plus.

Work Arrangements:

  • Preferred Language: Arabic, English
  • Duty Shift / Timings: One Shift / 7:30 am - 4:30 pm OR 9:00 am - 6:00 pm

Seniority Level:

  • Entry level

Employment Type:

  • Full-time

Job Function:

  • Customer Service

Industry:

  • Retail Motor Vehicles

Benefits:

  • Opportunities for career growth and development.
  • A supportive and dynamic work environment.


  • Kuwait City, Al Asimah Al Zayani Automotive Full time

    WORKING HOURS: 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)CLOSING DATERole DescriptionThis is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City. The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer...


  • Kuwait City, Al Asimah beBeeCustomerService Full time

    Customer Service RepresentativeJob DescriptionWe are inviting local nationals with a passion for the automotive industry to apply for this position. As a customer-focused individual, you will be responsible for maintaining regular engagement with customers to ensure satisfaction and long-term loyalty.This role is ideal for individuals who are organized,...


  • Kuwait City, Al Asimah beBeeCustomerService Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for Mercedes-Benz. In this role, you will be responsible for delivering exceptional customer service experiences, ensuring complete satisfaction with our services.Main Responsibilities:Greet and welcome customers in a professional...


  • Kuwait City, Al Asimah beBeeCustomerService Full time

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through multiple channels, including phone, email, and live chat.Key Responsibilities:Answer incoming calls professionally...


  • Kuwait City, Al Asimah beBeeTechnical Full time

    Senior Technical Manager RoleWe are seeking a seasoned technical manager to lead our team of engineers in the automotive and industrial sector.Job Description:The successful candidate will be responsible for driving the engineering roadmap, representing Canonical in the automotive community, and leading our Linux distribution strategy in Automotive.Main...


  • Kuwait City, Al Asimah SOS HR Solutions Full time

    Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.Provide accurate, valid and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Maintain a systematic list of all customer data...


  • Kuwait City, Al Asimah beBee Careers Full time

    Job Description:We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met and exceeded.Main Responsibilities:Provide fast and competent service to guests, following the...


  • Kuwait City, Al Asimah beBeeAdministrative Full time

    Job Title: Automotive Sales CoordinatorThe role of the Automotive Sales Coordinator is pivotal in ensuring seamless sales operations within the dealership and distribution sector. This position demands individuals who thrive in fast-paced environments and possess strong organizational, communication, and problem-solving skills.This position plays a vital...


  • Kuwait City, Al Asimah beBeeCustomer Full time

    About Our Customer Service RoleWe are seeking a skilled and professional Contact Center Agent to join our team.You will serve as the first point of contact between us and our loyal customers, assisting them in a courteous and professional manner that reflects our values and mission.Your Key Responsibilities Will Include:Handling a high volume of inbound...


  • Kuwait City, Al Asimah beBeeLeadership Full time

    Job Title:Customer Service Team LeadJob Description:As a Customer Service Team Lead, you will oversee the daily operations of our customer service team. Your primary goal is to ensure the highest level of customer satisfaction while achieving departmental goals.Key Responsibilities:Supervise a team of customer service representatives to ensure they are...