Customer Service

4 weeks ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Location: Kuwait City

JOB PURPOSE

  • Build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction.
  • Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

KEY ACCOUNTABILITIES

  • Manage file creation and all services associated with freight forwarding and logistics.
  • Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
  • Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
  • Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
  • Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
  • Liaise with internal Network and external Partner Agents in order to guarantee the best possible service assistance.
  • Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
  • Network with Operations colleagues to ensure proper support is given in case of workflow overload.

EXPERIENCE

  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
  • Freight Forwarding experience is mandatory.

SKILLS

  • Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding Industry.
  • Agile Skills - Ability to prioritize multiple tasks to meet various deadlines.
  • Computer Skills - Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint
  • Analytical Skills - Strong analytical skills including ability to analyze numbers and attention to detail.
  • Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.
  • Languages - You speak and write fluent English – additional languages are a bonus, but not a must.
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