Customer Service Manager

4 weeks ago

Kuwait City, Al Asimah Ubuy Inc Full time

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Requirements

  • Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals
  • Listening skills, to understand exactly what customers require
  • Problem-solving skills
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
  • Motivational skills and an ability to supervise and lead a team of customer service assistants
  • Creative thinking, to be able to come up with new ideas to improve customer service standards
  • An ability to work well under pressure
  • Organisational and planning skills to develop customer service policies
  • A commitment to improve your customer service skills on an ongoing basis.
Job Description
  • Providing help to customers using your organisation's products or services
  • Communicating courteously with customers by telephone, email, letter and face-to-face
  • Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
  • Issuing refunds or compensation to customers
  • Keeping accurate records of discussions or correspondence with customers
  • Analysing statistics or other data to determine the level of customer service your organisation is providing
  • Producing written information for customers, often involving use of computer packages and software
  • Writing reports analysing the customer service that your organisation provides
  • Developing feedback or complaints procedures for customers to use
  • Improving customer service procedures, policies and standards for your organisation or department
  • Meeting with other managers to discuss possible improvements to customer service
  • Involvement in staff recruitment and appraisals
  • Training staff to deliver a high standard of customer service
  • Leading or supervising a team of customer service staff
  • Learning about your organisation's products or services and keeping up to date with changes
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Company Industry

  • Retail

Department / Functional Area

  • Administration

Keywords

  • Customer Service Manager

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