
Retail Operations Manager
10 hours ago
About the Role:
">- As a key member of our retail team, you will be responsible for developing and implementing strategies to drive business growth within your assigned region.
- You will lead a high-performing team, promoting continuous growth on retail excellence and operations, while fostering a customer-centric culture across all departments.
- Your ability to drive retail and product KPIs, manage large teams, and make decisions to drive profitability will be crucial in achieving your goals.
- You will work closely with the HR department to identify, attract, and onboard top-tier professionals who align with our client-centric vision.
- In collaboration with the Merchandising Department, you will identify and implement the optimal product strategy for your areas of responsibility, guaranteeing that our retail offerings are perfectly tailored to customer needs and regional market trends.
- You will implement effective CRM strategies to build and maintain long-lasting customer relationships, resulting in increased retention and sales.
- Your role also involves supporting directors with local PR events in collaboration with the Regional Marketing Team, ensuring all retail operations adhere to legal and company regulations, and defining monthly sales targets for each store.
About You:
">- You have experience managing a network of stores within a premium Retail Fashion brand as an Area or Retail Manager.
- You have a proven ability to drive Retail and Product KPIs.
- You have experience managing large teams with the ability to influence and drive results.
- You have a strong understanding of P&L and the ability to make decisions to drive profitability.
- You are collaborative and have an omnichannel mindset, with the ability to set guidelines and drive process efficiency.
Benefits:
">- This is a challenging and rewarding role that offers opportunities for career growth and development.
- You will be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences.
- Our company values diversity and inclusion, and we strive to create a workplace culture that reflects these values.
About Chalhoub Group:
">- We are a leading luxury retailer in the Middle East and North Africa, with a rich history dating back to 1895.
- We operate over 700 stores across 15 countries, offering a wide range of luxury goods from fashion to beauty and home decor.
- We are committed to providing exceptional customer service and creating memorable experiences for our customers.
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