![Zain Bahrain](https://media.trabajo.org/img/noimg.jpg)
Sales and Support Agent
11 hours ago
Zain Bahrain is a market leader in mobile voice and data services in the Middle East.
About Our CultureWe pride ourselves on our commitment to customer satisfaction, innovation, and excellence.
About the JobThe Contact Center Agent role is critical in delivering exceptional customer experiences, driving business growth, and contributing to our company's success.
Your key responsibilities will include:
- Handling customer inquiries and resolving issues in a timely and professional manner.
- Providing product and service information, promoting relevant offers, and upselling/cross-selling opportunities.
- Troubleshooting technical issues and escalating complex cases to senior teams.
- Meeting individual and team performance targets, including sales and customer satisfaction metrics.
To succeed in this role, you will require:
- High School Diploma or equivalent.
- 0-3 years' experience in a customer-facing role.
Desirable Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Proficiency in MS Office applications.
- Bilingualism (Arabic and English).
- Able to work in a fast-paced environment.
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