Head of Operations Strategy

2 days ago


Kuwait City, Al Asimah TalentScript Full time
Job Description

We are seeking a highly experienced and strategic Director of Operations to join our team at TalentScript. In this role, you will be responsible for setting up, launching, and scaling our operations across the globe.

You will oversee supply chain management, logistics, store openings, compliance, and day-to-day operations to ensure efficiency and profitability. This is an ideal opportunity for a seasoned leader with hands-on experience in launching and managing multi-unit F&B/QSR/restaurant operations, particularly within the sweet/dessert industry.

Duties and Responsibilities
  1. Pre-Opening & Launch Strategy:

    • Develop and execute an end-to-end launch plan for the brand, including site selection, fit-out, and operational readiness.
    • Oversee licensing, compliance, and regulatory approvals for opening multiple locations.
    • Build and lead a high-performing operations team, including store managers, supply chain specialists, and support staff.
    • Collaborate with marketing and branding teams to ensure a seamless market entry strategy.
  2. Supply Chain & Logistics:

    • Establish and manage supplier relationships for raw materials, packaging, and inventory procurement.
    • Develop a robust supply chain strategy, ensuring cost efficiency and on-time stock availability.
    • Set up import and distribution channels for sourced products while ensuring quality and compliance with local regulations.
  3. Restaurant Operations & Performance Management:

    • Develop and implement operational SOPs, ensuring consistency across locations.
    • Oversee daily restaurant operations, including kitchen management, quality control, customer service, and cost management.
    • Monitor KPIs (e.g., sales performance, operational efficiency, customer satisfaction) and drive continuous improvement.
    • Implement training programs for staff to maintain operational excellence and brand standards.
    • Develop and manage budgets, forecasting, and P&L for each location.
    • Optimize labor and operational costs to maximize profitability.
    • Identify and implement cost-saving initiatives across the supply chain and restaurant operations.
  4. Growth & Expansion:

    • Develop a scalable operational model for future store openings.
    • Identify key franchise or company-owned growth opportunities in the market.
    • Maintain strong industry knowledge to adapt to trends, customer preferences, and competitive landscapes.


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