Head of Business Process Management

3 days ago


Kuwait City, Al Asimah Iron Mountain Full time

We're looking for a seasoned professional to lead our Digital Operations team at Iron Mountain. As the Head of Business Process Management, you will drive revenue growth and enhance operational efficiency.

The successful candidate will have a strong background in document management, with experience working with databases and infrastructure platforms. They should be able to analyze financial statements, forecast, and measure against budget.

Responsibilities:

  • Revenue Management: Develop and implement marketing and selling strategies to drive revenue growth, partnering with Sales and Customer Service Teams to ensure SLAs are met.
  • Leadership, Talent Development & Culture: Drive a strong culture of leadership development, regularly reviewing organizational structure and labor capacity to ensure alignment with business volume and margin expectations.
  • Cross Functional Coordination: Collaborate with IT and Commercial peers to communicate operational status, plans, and challenges, serving as an escalation point for customer concerns and new opportunities.


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