Foodics Account Manager

1 week ago


Kuwait City, Al Asimah Foodics Full time
About the Role

The Customer Success Specialist will play a vital role in ensuring clients have a positive experience with Foodics. This involves providing exceptional support, resolving issues promptly, and collaborating with cross-functional teams.

Responsibilities:
  1. Deliver outstanding customer service, addressing client inquiries and concerns in a timely manner.
  2. Collaborate with the Onboarding team to ensure seamless account setup and integration.
  3. Conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement.
  4. Develop and maintain relationships with key stakeholders, including IT, Finance, and Sales teams.
  5. Maintain accurate records of client interactions, using our CRM to track progress and identify trends.
What We're Looking For

In this role, you will leverage your exceptional communication skills, business acumen, and technical expertise to drive customer success.

  • Holds a Diploma or Bachelor's degree in Business Administration, Computer Information System, or Computer Science.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
  • Familiarity with CRM software and database management systems.


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