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Customer Service Representative
3 weeks ago
The Customer Service Representative will provide outstanding customer service while working as part of the sales floor team at SOS HR Solutions.
Primary Responsibilities:- Collaborate with other team members to address customer concerns, process returns and exchanges, and escalate complex issues to senior management.
- Verify transactions by maintaining accurate register balances.
- Deliver exceptional customer service by greeting customers warmly, answering their questions, and assisting them with product information.
- Maintain a clean and organized checkout area by performing tasks such as restocking merchandise displays and replenishing bags.
- Follow company policies and procedures in this role.
- Strong customer service skills: proficient in providing warm greetings, addressing inquiries, and resolving concerns efficiently.
- Proficient in cash handling and POS system operation.
- Flexible and able to adapt to new technology and processes.
- Excellent communication skills: consistently delivering excellent service through friendly greetings, adept query handling, and efficient issue resolution.
