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Customer Service Representative

2 weeks ago

Kuwait City, Al Asimah UR COOKIES Full time

We're looking for a skilled Customer Service Representative to join our team at UR COOKIES. As a key member of our customer support team, you'll be responsible for addressing customer inquiries and concerns in a prompt and professional manner.

Your duties will include answering inbound calls, providing product information, and resolving customer issues. You'll also be required to document customer interactions and update account information in our CRM system.

To succeed in this role, you'll need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Requirements:
  • Previous experience in a customer service or call center role is a plus.
  • Strong problem-solving skills and the ability to work under pressure are essential.
  • Familiarity with CRM systems or call center software is necessary.
  • Collaboration and teamwork are vital in this role.