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Customer Service Representative
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Zain Bahrain is the leading mobile telecommunications provider in the region, with a history dating back to 1983 in Kuwait.
About UsWe are actively seeking a highly skilled Contact Center Agent to serve as the primary point of contact between Zain and our valued customers.
The ideal candidate will be responsible for handling a high volume of inbound calls, providing exceptional customer service, and resolving issues efficiently.
Key Responsibilities:
- Customer Interaction: Handle customer inquiries and concerns in a professional and courteous manner.
- Problem Resolution: Assess and evaluate customer complaints, and resolve issues in a timely and effective manner.
- Product Information: Provide accurate information about Zain's products and services to customers.
- Sales Promotion: Promote Zain's products and services by understanding customer needs and preferences.
- Troubleshooting: Troubleshoot technical issues related to Zain's services and equipment.
To be considered for this position, you must meet the following requirements:
- Education: High School diploma or equivalent required.
- Experience: 0-3 years of experience in a related field preferred.
Skills:
- Excellent Communication Skills: Strong verbal and written communication skills.
- Problem-Solving Skills: Ability to analyze and resolve complex problems.
- Knowledge of MS Office: Proficient in Microsoft Office applications.
- Bilingual: Bilingual skills a plus.
