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Job Summary:
We are looking for a Customer Support Representative to actively monitor and manage orders placed through Bleems, ensuring a smooth process from placement to completion. The ideal candidate will provide exceptional customer service by responding to inquiries, resolving issues, and coordinating with riders and vendors.
Responsibilities:
- Handle inbound calls from customers, riders, and vendors.
- Proactively coordinate with riders and vendors to ensure seamless order fulfillment.
- Investigate and resolve customer complaints and queries efficiently.
- Provide feedback to relevant departments to enhance the overall customer experience.
- Respond to customer inquiries via phone and email in a professional manner.
Qualifications:
- Bilingual proficiency in Arabic and English (spoken and written).
- Excellent communication skills with strong written and verbal English.
- A genuine passion for delivering outstanding customer service.
- Ability to multitask and work efficiently in a fast-paced environment using multiple systems.
- Strong problem-solving skills with the ability to quickly assess situations and find resolutions.
- Availability of working evenings, weekends, and late-night shifts as required.
