Call Center Operations Coordinator

1 day ago


Kuwait City, Al Asimah Zain Full time

About the Opportunity

Zain Kuwait offers a unique chance to develop your skills and career in a dynamic customer-facing environment. As a Contact Center Agent, you will play a vital role in shaping the customer experience and driving business growth.

  1. Cultivating a deep understanding of customer needs and preferences to deliver targeted solutions.
  2. Developing and maintaining strong relationships with customers through effective communication and issue resolution.
  3. Contributing to continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
  4. Maintaining a high level of professionalism and composure in challenging situations.

Requirements

To excel in this opportunity, you should possess:

  1. A high school diploma or equivalent and above.
  2. Relevant experience in a customer-facing role, preferably in a call center environment.
  3. Excellent communication and interpersonal skills.
  4. Strong analytical and problem-solving abilities.
  5. Proficiency in MS Office and familiarity with CRM software.
  6. Ability to work effectively in a team and adapt to changing priorities.

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