
Call Center Operations Coordinator
1 day ago
About the Opportunity
Zain Kuwait offers a unique chance to develop your skills and career in a dynamic customer-facing environment. As a Contact Center Agent, you will play a vital role in shaping the customer experience and driving business growth.
- Cultivating a deep understanding of customer needs and preferences to deliver targeted solutions.
- Developing and maintaining strong relationships with customers through effective communication and issue resolution.
- Contributing to continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
- Maintaining a high level of professionalism and composure in challenging situations.
Requirements
To excel in this opportunity, you should possess:
- A high school diploma or equivalent and above.
- Relevant experience in a customer-facing role, preferably in a call center environment.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Office and familiarity with CRM software.
- Ability to work effectively in a team and adapt to changing priorities.
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