
Commercial Growth Strategist
17 hours ago
At Deliveroo, we believe in harnessing the power of technology to bring people and food together. Our On-Demand Convenience (ODC) vertical is at the forefront of this revolution, and we're seeking a skilled Account Management Specialist to join our team.
About the RoleAs an Account Management Specialist, you will be responsible for managing relationships with our ODC partners, driving growth, and optimising operations. You'll work closely with internal teams to ensure seamless logistics, fulfilment, and catalogue management for partners.
Main Responsibilities:
- Partner Relationship Management: Serve as the main point of contact for ODC partners, building and maintaining strong, long-term relationships.
- Provide strategic guidance and support to help partners optimise their performance and drive engagement.
- Growth & Commercial Strategy: Develop and implement data-driven strategies to increase sales, boost order volume, and maximise revenue.
- Identify upsell and cross-sell opportunities, expanding Deliveroo's value proposition for partners.
- Operational Excellence: Work closely with internal teams to ensure seamless logistics, fulfilment, and catalogue management for partners.
- Proactively address operational challenges, improving efficiency and service levels.
- Performance Insights & Data-Driven Decision Making: Track key performance indicators (KPIs) such as sales, order volume, and operational efficiency.
- Provide actionable insights and recommendations to drive continuous improvement.
- Onboarding & Partner Enablement: Lead the seamless onboarding of new partners, ensuring compliance with Deliveroo's standards.
- Train partners on best practices, tools, and features to enhance their presence on the platform.
- Marketing & Campaign Execution: Collaborate with internal marketing teams and partners to execute promotions and campaigns that drive customer engagement.
- Propose and support innovative initiatives to enhance brand visibility and partner success.
About Deliveroo
We're a fast-growing company that values innovation, teamwork, and customer satisfaction. Our mission is to transform the way you shop and eat by making access to food and products more convenient and enjoyable.
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