Customer Success Strategist

1 day ago


Kuwait City, Al Asimah DELIVEROO Full time

We are looking for an experienced Customer Success Strategist to join our team in Kuwait. As a key member of the SMB Team, you will be responsible for driving business growth and fostering long-term partnerships with small to medium-sized restaurant partners.

Your primary objective will be to develop and execute customer success plans to support partner growth, negotiate favorable outcomes, and maintain strong relationships with our partner base.

Key Responsibilities:
  • Develop and execute customer success plans to drive business growth and foster long-term partnerships with our restaurant partners.
  • Negotiate with partners to reach favorable outcomes, including contracts, renewals, extensions, product launches, and advertising revenue.
  • Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform.
  • Represent your partners effectively and liaise with our teams to resolve partner needs.
  • Grow accounts to strengthen relationships with partners and drive positive outcomes for Deliveroo.
  • Collaborate with cross-functional teams to identify opportunities for improvement and implement solutions that drive business growth.


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