Experience Manager

1 week ago


Kuwait City, Al Asimah 20gramscoffee Full time
Company Overview

At 20 Grams, we pride ourselves on our mission to deliver unparalleled customer experiences by fostering a culture of hospitality, expertise, and community involvement. As a Customer Experience Specialist, you will play a vital role in achieving this goal by engaging with customers and providing them with personalized experiences that exceed their expectations.

Key Responsibilities

The primary responsibilities of this role include greeting customers warmly, taking orders efficiently and accurately, offering product recommendations based on customers' preferences, responding promptly and professionally to inquiries and feedback, and maintaining a clean, organized, and inviting atmosphere. This role also requires collaboration with colleagues to ensure seamless delivery of excellent customer service.

Requirements for Success

To be successful in this position, one must possess excellent verbal and written communication skills, a positive attitude and friendly demeanor, and a genuine passion for delivering exceptional customer service and staying up-to-date on the latest coffee trends. Additionally, this role requires excellent problem-solving skills and ability to work effectively in a fast-paced environment.



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