Service Experience Manager

5 days ago


Kuwait City, Al Asimah SmartPet Full time

About SmartPet

At SmartPet, we're committed to providing exceptional customer experiences that drive loyalty and retention. As a key member of our customer service team, you'll play a critical role in shaping our customers' perceptions of our brand.

We're seeking an experienced Customer Service Manager who can lead our team to deliver world-class support and exceed customer expectations. If you have a passion for customer-centricity and a proven track record of driving results, we'd love to hear from you

Responsibilities
  • Lead a high-performing customer service team to deliver exceptional support and resolve customer issues efficiently.
  • Collaborate with cross-functional teams to address customer concerns and develop strategic initiatives to improve customer satisfaction.
  • Develop and implement processes to continuously improve customer experience and drive business growth.

Requirements

  • 5+ years of experience in customer-facing roles, preferably in a leadership position.
  • Proven track record of improving customer satisfaction and retention rates.
  • Excellent leadership and communication skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.

What We Offer

  • Competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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