Commercial Excellence Manager Needed

1 week ago


Kuwait City, Al Asimah Burberry Full time

We are seeking a highly skilled and experienced retail leader to join our team in Kuwait.

About the Job:

  • This is an exciting opportunity to lead a high-performing team and drive business growth through effective leadership and direction, with a focus on delivering exceptional results.
  • The successful candidate will have a proven track record of success in retail management, with a strong focus on commercial excellence and customer satisfaction.
  • We are looking for a collaborative and results-driven individual who can build strong relationships with the team and stakeholders, and drive business growth and excellence.

Key Responsibilities:

  • Achieve sales targets by leveraging commercial retail knowledge and expertise, with a focus on delivering exceptional results and driving business growth.
  • Manage and maintain Key Performance Indicators in line with store Profit and Loss reports, ensuring optimal profitability and efficiency, and promoting a culture of customer satisfaction and loyalty.
  • Prioritise and drive Company objectives forward through effective leadership and direction, with a focus on delivering business growth and excellence, and promoting a culture of innovation and creativity.
  • Collaborate with the General Manager and Buying team to provide informed feedback, ensuring timely replenishment of popular selling lines and driving sales growth, and promoting a culture of collaboration and teamwork.
  • Evaluate and implement measures to minimise theft by customers or staff, adhering to security procedures and maintaining a safe and secure work environment, and promoting a culture of respect and integrity.
  • Provide effective leadership and direction to the team, assessing staff performance during probationary periods and annually, and developing and implementing development plans to promote growth and advancement, and promoting a culture of continuous learning and development.

Ideal Candidate Profile:

  • Previous retail management experience, preferably in a luxury setting, with a proven track record of success and a strong focus on commercial excellence and customer satisfaction.
  • Excellent communication skills, with the ability to lead and motivate a high-performing team and build strong relationships with stakeholders, and promote a culture of collaboration and teamwork.
  • Commercial awareness and confidence in managing sales targets, with a focus on delivering exceptional results and driving business growth, and promoting a culture of innovation and creativity.
  • Demonstrated leadership capabilities to support the sales team in delivering the Burberry experience, driving business growth and excellence, and promoting a culture of customer satisfaction and loyalty, and continuous learning and development.


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