Network Problem Resolution Expert

2 days ago


Kuwait City, Al Asimah Vectrus Full time

**Our Ideal Candidate**

We are looking for a highly motivated and experienced Systems Support Specialist Lead to join our team. The ideal candidate will have a strong background in IT and experience leading teams. You will be responsible for overseeing the day-to-day activities of the Automation Support Department (ASD) and ensuring that all tasks are completed on time and to a high standard. In addition, you will be responsible for providing technical software, hardware, and network problem resolution guidance to ASD personnel, ensuring the escalation and monitoring of complex technical issues, and coordinating referrals to appropriate technical, professional, or service personnel.

Key Responsibilities and Qualifications
  • Provides and ensures quality Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS, or communications systems issues.
  • Uses work order system to initiate, update, and track all user-generated work orders.
  • Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.
  • Leads and supports all personnel of the Automation Support Dept. (ASD).
  • Ensures the escalation and monitoring of complex technical issues using the Remedy Ticket System, email, or by telephone.
  • Provides guidance to junior personnel for technical issues regarding software, hardware, and network problem solutions.
  • Supports analysis, design, testing, and implementation of systems and networks.
  • Ensures application of Information Assurance practices and procedures within the computing environment.
  • Performs other duties as assigned.


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