IT Helpdesk Technician

About the Role

We are looking for a dedicated and results-driven individual to join our team as a B2C and B2B Customer Support Officer. The successful candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Provide exceptional customer service through various channels, including phone, email, and in-person interactions.
• Utilize systems and tools to initiate and service customers, ensuring accurate and efficient processing of customer requests.
• Collaborate with internal departments (IT, Finance, Operation, Maintenance) to ensure seamless communication and resolution of customer issues.

Requirements:

• Bachelor's Degree in a relevant field or equivalent practical experience.
• Excellent communication and problem-solving skills.
• Minimum 2-year experience in customer service or customer-facing roles.
• Experience working with ticketing and customer management systems.