
Guest Experience Coordinator
2 days ago
We are seeking a talented Reservations and Communications Agent to join our team at Four Seasons Hotels Ltd. As a key member of our front desk operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless communication with our valued customers.
Responsibilities- Provide personalized guest service, responding to inquiries and resolving issues in a timely and professional manner.
- Capture sales opportunities by accurately processing room, spa, restaurant reservations and in-room dining requests, ensuring clear communication with guests.
- Distribute daily reports to relevant departments, highlighting important details and trends to support informed decision-making.
- Manage email and instant messaging inboxes to ensure prompt responses to guest inquiries, maintaining a high level of customer satisfaction.
- Address guest complaints in accordance with Four Seasons policies and procedures, resolving issues efficiently and effectively.
- Confirm and guarantee reservations, gathering pre-arrival information from guests to ensure smooth check-in processes.
- Monitor Front Desk and Central Team reservations, addressing any recurring issues or concerns to maintain high-quality guest experiences.
- A minimum of one year of experience in a similar role within the hospitality industry, preferably in a luxury setting.
- Excellent proficiency in both English and Arabic languages, with strong communication skills.
- Strong computer literacy skills and familiarity with hotel management systems, including revenue management tools.
- Previous administrative experience, with a focus on customer service and problem-solving.
-
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeAt Four Seasons, we believe in creating unforgettable experiences for our guests. As a Reservations and Guest Experience Coordinator, you will play a vital role in delivering exceptional service and exceeding guest expectations.About the Role:You will be responsible for answering phone inquiries, capturing sales, and managing reservations and guest...
-
Guest Experience Leader
4 days ago
Kuwait City, Al Asimah Marriott International Full timeJob DescriptionThe Front Office Manager is responsible for leading and developing a high-performing front office team to deliver exceptional guest service and drive sales growth. The successful candidate will have a proven track record of implementing strategies to enhance guest experience, increase loyalty, and drive revenue growth.Key...
-
Head of Guest Experience
3 days ago
Kuwait City, Al Asimah RTC1 Recruitment Services Full timeAbout the RoleWe are seeking a seasoned Guest Relations Manager to lead our guest relations strategies and operations.This is an exciting opportunity for someone who wants to make a real impact on delivering exceptional customer experiences in a dynamic restaurant environment.The ideal candidate will have a strong background in hospitality, excellent...
-
Gourmet Experience Coordinator
6 days ago
Kuwait City, Al Asimah Agthia General Trading & Contracting Company Full timeJob RequirementsWe are looking for a highly motivated and organized Gourmet Experience Coordinator to join our team at Agthia General Trading & Contracting Company. As a key member of our hospitality team, you will play a vital role in ensuring that our guests receive exceptional service and enjoy their dining experience.Your primary responsibilities will...
-
Ambassador of Excellent Guest Experience
6 hours ago
Kuwait City, Al Asimah Marriott International Full timeAbout Our TeamOur F&B team is dedicated to delivering world-class service to every guest, every time. We're a close-knit group of individuals who share a passion for providing exceptional customer service, working collaboratively together, and striving for excellence in everything we do.We're looking for someone who shares our values, is passionate about...
-
Customer Experience Coordinator
5 days ago
Kuwait City, Al Asimah Hyatt Hotels Corporation Full timeIf you're looking for a career that combines customer service with facility maintenance, we encourage you to apply for this Housekeeping Attendant role. As a member of our team, you will be responsible for ensuring that our facilities are clean, safe, and welcoming to all guests.About the PositionThis role involves conducting cleaning duties in assigned...
-
Guest Solutions Expert
5 days ago
Kuwait City, Al Asimah Marriott International Full timeAbout Marriott International:Magnificent careers begin at Marriott International, where we're dedicated to creating unforgettable experiences for our guests. Our commitment to excellence and innovation has earned us recognition as one of the world's leading hotel companies.At Courtyard, we believe that every guest deserves a personalized experience that...
-
Director of Guest Services
4 days ago
Kuwait City, Al Asimah Marriott International Full timeAbout UsMarriott International is a global leader in hospitality, driven by our passion for putting people first. We strive to deliver innovative experiences that inspire our guests and create lifelong memories.Job SummaryWe are seeking an experienced Front Office Manager to lead our front office team at JW Marriott Hotel Kuwait City. The successful...
-
Guest Services Supervisor
5 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeOur ideal candidate will have a proven track record of success in front office management, with a strong focus on guest satisfaction, revenue growth, and operational excellence.About the PositionYou will lead and manage front office staff, developing and implementing strategies to drive revenue growth, reduce costs, and improve efficiency in the front office...
-
Service Coordinator
6 days ago
Kuwait City, Al Asimah Career Maker Bahrain Full timeJob Description:We are seeking a detail-oriented and organized Service Coordinator to join our team at Career Maker Bahrain.The successful candidate will be responsible for coordinating and overseeing the daily operations of the hostess team, ensuring seamless guest experiences, managing reservations and seating arrangements, and maintaining a clean and...
-
Experience Navigator
5 days ago
Kuwait City, Al Asimah Marriott International Full timeAbout the Role:As a key member of our front-line team, you will be responsible for ensuring that every guest interaction is warm, welcoming, and tailored to their needs. Your passion for delivering exceptional service will drive guest satisfaction and loyalty.You will work closely with your colleagues to create memorable experiences for our guests, from...
-
Guest Services Director
5 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeAbout UsJW Marriott is proud to be part of Marriott International's luxury portfolio. Our hotels offer a unique work experience that combines camaraderie with a diverse group of coworkers and the opportunity to make a difference in the lives of our guests.The Quality Assurance Manager will play a key role in ensuring that our guests have an exceptional...
-
Guest Relations Director
4 days ago
Kuwait City, Al Asimah RTC1 Recruitment Services Full time**Job Overview**We are seeking an experienced Guest Relations Director to join our team in Kuwait. The ideal candidate will have a strong background in hospitality management and excellent communication skills.**Key Responsibilities:**Develop and implement guest relations strategies to ensure exceptional customer experiences.Lead cross-functional teams to...
-
Clean Linen Coordinator
7 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeHealthCare Dynamics Gen. Trading Company W.L.L is seeking a Clean Linen Coordinator to support our laundry operations team.Job Summary:The Clean Linen Coordinator is responsible for ensuring the efficient processing of linens, uniforms, and guest laundry.Operate laundry equipment and maintain cleanliness standardsLoading and unloading laundry items into...
-
Customer Experience Leader
3 days ago
Kuwait City, Al Asimah RTC1 Recruitment Services Full timeAbout the OpportunityWe are excited to offer a unique opportunity for a seasoned Head of Guest Experience to join our team.The successful candidate will be responsible for developing and implementing guest-centric strategies to drive business growth and improve customer satisfaction.This role requires a deep understanding of the restaurant industry,...
-
Director of Wellness Experience
5 days ago
Kuwait City, Al Asimah Four Seasons Hotels Ltd Full timeFour Seasons Hotels Ltd is seeking a highly motivated and experienced Luxury Spa Leader to join our team at Four Seasons Hotel Kuwait at Burj Alshaya. As a Director of Wellness Experience, you will be responsible for leading the spa department and creating an exceptional guest experience through innovative wellness programs and services.The ideal candidate...
-
Guest Experience Specialist
4 days ago
Kuwait City, Al Asimah Marriott International Full timeKey ResponsibilitiesManage quality assurance goals, including coaching managers on adopting the Total Quality Management leadership style, conducting monthly audits, and making decisions to keep the property moving forward toward the achievement of goals.Ensure management practices at all levels are aligned with quality tools by providing training in quality...
-
Guest Experience Director
4 days ago
Kuwait City, Al Asimah Marriott International Full timeWhat We OfferAt JW Marriott, we strive to elevate the art of hospitality by innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always.
-
Patient Experience Coordinator
2 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time**Job Description:We are seeking a Patient Experience Coordinator to join our team. This role is responsible for ensuring a positive patient experience throughout their journey with our medical center.**Key Responsibilities:Develop and implement strategies to improve patient satisfaction.Collaborate with medical and administrative teams to ensure seamless...
-
Event Audio-Visual Coordinator
21 hours ago
Kuwait City, Al Asimah Hyatt Full timeWe are looking for a skilled Hotel Technology Support specialist to join our team at Grand Hyatt Kuwait.The successful candidate will be responsible for providing technical support to our guests and staff, ensuring that all audio-visual equipment is properly set up and functioning correctly.DutiesTechnical support and maintenance of audio-visual...