
Guest Experience Leader
14 hours ago
Job Description
The Front Office Manager is responsible for leading and developing a high-performing front office team to deliver exceptional guest service and drive sales growth. The successful candidate will have a proven track record of implementing strategies to enhance guest experience, increase loyalty, and drive revenue growth.
Key Responsibilities
Supervise and train front office staff to ensure they provide exceptional service to our guests.
Develop and implement strategies to enhance guest experience and drive loyalty.
Work closely with other departments to ensure seamless communication and execution of front office operations.
Maintain accurate records and reports to track front office performance and identify areas for improvement.
Requirements
A minimum of 4 years' experience in the guest services, front desk, or related professional area.
Or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or a related field.
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