Director of Guest Services

14 hours ago


Kuwait City, Al Asimah Marriott International Full time

About Us

Marriott International is a global leader in hospitality, driven by our passion for putting people first. We strive to deliver innovative experiences that inspire our guests and create lifelong memories.

Job Summary

We are seeking an experienced Front Office Manager to lead our front office team at JW Marriott Hotel Kuwait City. The successful candidate will have a proven track record of delivering exceptional guest experiences and driving business results.

Key Responsibilities

  • Lead and develop a high-performing front office team to deliver exceptional guest service and drive sales growth.

  • Implement strategies to enhance guest experience, increase loyalty, and drive revenue growth.

  • Collaborate with other departments to ensure seamless communication and execution of front office operations.

  • Maintain accurate records and reports to track front office performance and identify areas for improvement.

Qualifications

  • A minimum of 4 years' experience in the guest services, front desk, or related professional area.

  • Or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or a related field.



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