Guest Services Director

17 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
About Us
JW Marriott is proud to be part of Marriott International's luxury portfolio. Our hotels offer a unique work experience that combines camaraderie with a diverse group of coworkers and the opportunity to make a difference in the lives of our guests.

The Quality Assurance Manager will play a key role in ensuring that our guests have an exceptional experience at our hotel. This includes managing quality tools such as data collection methods to compile, display, track, and analyze defect trends, demonstrating and communicating key drivers of guest satisfaction for the brand's target customer, analyzing issues and identifying trends, and facilitating process improvement teams to assure the use of systematic processes and measurable improvement.

Requirements
  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.


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