Convenience Industry Manager

1 week ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Overview:

We are seeking a commercially driven professional with a passion for building relationships and driving growth to join our On-Demand Convenience team.

In this role, you will act as a trusted advisor to our partners, optimising operations, identifying growth opportunities, and delivering outstanding service. You will play a key role in shaping the success of our On-Demand Convenience vertical, working cross-functionally to improve performance, enhance the customer experience, and unlock new revenue streams.

Main Responsibilities:
  • Partner Relationship Management: Serve as the main point of contact for our partners, building and maintaining strong, long-term relationships.
  • Provide Strategic Guidance: Offer strategic support to help partners optimise their performance and drive engagement.
  • Growth & Commercial Strategy: Develop and implement data-driven strategies to increase sales, boost order volume, and maximise revenue.
  • Identify Upsell Opportunities: Expand Deliveroo's value proposition for partners by identifying upsell and cross-sell opportunities.
  • Operational Excellence: Work closely with internal teams to ensure seamless logistics, fulfilment, and catalogue management for partners.
  • Proactively Address Operational Challenges: Improve efficiency and service levels by proactively addressing operational challenges.
  • Performance Insights: Track key performance indicators (KPIs) such as sales, order volume, and operational efficiency.
  • Actionable Insights: Provide actionable insights and recommendations to drive continuous improvement.
  • Onboarding & Partner Enablement: Lead the seamless onboarding of new partners, ensuring compliance with Deliveroo's standards.
  • Train Partners: Train partners on best practices, tools, and features to enhance their presence on the platform.
  • Marketing Collaboration: Collaborate with internal marketing teams and partners to execute promotions and campaigns that drive customer engagement.


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