Senior Telesales Manager

5 days ago


Kuwait City, Al Asimah Ooredoo Qatar Full time
Job Overview

Ooredoo Qatar is a leading telecommunications company operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We serve over 68 million customers and aim to be among the top 20 telecommunications companies in the world.

We are a multicultural and multinational work environment, requiring our employees to exhibit sensitivity towards different cultures and backgrounds.

Key Responsibilities

This role is responsible for managing the Telesales (B2C, B2B) Operations, including supervision of staff responsible for delivering efficient, effective selling, Cross Selling, Upselling all Ooredoo Products and services.

Responsibilities include:

  1. Setting Telesales/telemarketing calling strategy to customers for the purpose of selling, up selling and cross selling products and services.
  2. Working with the Director, Interaction Centre to optimise business and system processes and identify areas for improvement.
  3. Liaising with Marketing Division to follow up on sales targets, new promotions, and issues related to Telesales Campaigns.
Qualifications and Experience

Bachelor's degree in Business or related field from a recognised institution.

Minimum 7 years of experience in Telesales, with 4+ years of supervisory experience.

Strong selling and negotiation skills, good communication skills, and fluency in English and Arabic.



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